Vacancy - Customer Care Advisor

VACANCY
CUSTOMER CARE ADVISOR - SERVICE

Role

The role will focus on the key competencies of Toyota’s Customer Care Programme. The successful candidate will develop within a training programme, combining informal on the job training based in the company in addition to the completion of the Toyota Training Programme to Master standard. The role will have a focus on delivering excellent customer satisfaction, increasing incremental sales and growing long term customer retention.

As part of our Aftersales team you will be responsible for:

Being the point of contact for customers requiring servicing or repair to their vehicles
Manage the flow of information between the workshop, the rest of the business and the customer
To handle customer enquiries and queries promptly and efficiently
Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out
Accurately maintain the service department loading system in line with workshop capacity
Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.

Attributes, Skills and Behaviours
Essential

Computer skills – familiar with MS applications and email
Numerate and literate
Excellent people skills
Excellent organisational skills and works well under pressure
Energetic with a passion to succeed
Experience of working in a customer focussed environment
Clean Driving Licence

Attributes, Skills and Behaviours
Desirable

Some selling experience

Hours

Monday to Friday 9am to 6pm, being 40 hours per week (with 1 hour allowed for lunch)
Overtime may be required to be worked 
£18,000 starting arising to £22,000 on completion of Master accreditation. In addition there is a bonus scheme, contributory pension scheme, and car benefit scheme

Closing Date 21 April 2019

Applications will only be considered by email. Applicants should submit a CV along with covering letter, of no more than one page explaining how they meet the ‘Attributes, skills and Behaviours’ of this role. Email CV and covering letter to gary@helensburgh.toyota.co.uk with a subject line ‘Application’.   

 

Contact Us