Helensburgh Toyota has been announced as the only Scottish winner in the 2019 Toyota Ichiban Awards. Ichiban – translated from Japanese as ‘number one’, recognises excellence in customer service from Toyota Motor Europe. More than 2,500 European retailers compete for the honour to be one of the 45 winners each year.
A ceremony with all the winners from across Europe was held in Evian, France last week. Dr Johan van Zyl, President and chief executive of Toyota Motor Europe, said: “The customer is at the centre of all our key business decisions. Everyone gathered here today has demonstrated throughout Europe that ensuring complete customer satisfaction is pivotal.”
Gary Mulvaney, Managing Director at Helensburgh Toyota, said: “Buying a car or even getting it serviced should be a genuinely good experience and we try to make it personal by knowing our customers and their individual needs. However this industry changes, from bricks to clicks, face to face to online, it will always be the warm, personal, people relationships that will make the best stand out from the rest.”
Helensburgh Toyota is part of Helensburgh Motor Sales, an independent, privately owned company established for over 40 years. It offers a one-stop shop for new and used car sales, service, parts and includes an accident repair centre.
The company was praised for its strong community links and personal touches with customers across Argyll & Bute, the highlands and islands. This is the second Ichiban award for the team having previously won in 2016. Two other UK retailers also received awards, Oakmere Toyota in Cheshire and Harry Feeney Toyota in Blackpool.
Pictured left to right: Dr Van Zyl, President and CEO of Toyota Motor Europe, Gary Mulvaney, MD, Helensburgh Toyota, Matt Harrison, VP Toyota Motor Europe, Paul Van der Burgh, President & CEO Toyota GB.